Managing Calibration Complexity: United Support for 100+ Mobile Field Engineers

Top 10 Medical Device Leader Reduced Downtime by 25%Request a Quote

The Obstacle

A top 10 medical device leader faced a critical inflection point in its field service operations. Tasked with managing 2,000+ high-precision instruments across a distributed team of 100+ field engineers, the client's legacy calibration framework reached a breaking point. The absence of centralized oversight resulted in inefficient resource allocation and inconsistent service intervals. The systemic gaps impacted the company's bottom line and created audit vulnerability which threatened their ability to meet rigorous regulatory and delivery commitments. Trescal transformed the fragmented landscape into a unified, high-performance calibration program.

Client Success

2K+ assets managed

100+ nationwide field engineers supported

25% decreased downtime achieved

Trescal Solution

Objective

We established a single-source management model to eliminate oversight gaps. By streamlining the loan equipment pool and procurement program, we ensured that all field engineers had access to equipment when and where they needed it.

Results

The timely and easy access to equipment decreased the field engineer downtime by 25% which helped to ensure uninterrupted service.

Objective

We implemented a modernized ‘swap-in, swap-out’ equipment program to minimize equipment downtime and improve field team readiness. We performed calibration and repair services when the equipment was ‘out’.

Results

The program structure was tailored to the mobility and requirements of the engineers, which resulted in 100% equipment readiness for field team.

Objective

We introduced a centralized asset management system to give our client full visibility into the status of each asset and certification.

Results

The asset management system helped to mitigate risk and ensure 100% asset inventory visibility via client portal which optimized the client’s time management and resource allocation.

Objective

We created a dedicated support team for centralized contract management and customer service.

Results

Client redeployed 3 FTE thanks to streamlined operations.

Objective

To ensure both the Trescal team and client are working to the same goals, we established key performance indicators and monthly meeting to measure success and improvement.

Results

An overarching goal was yearly audit readiness which the team guaranteed via centralized documentation and asset status, ultimately mitigating the client’s compliance risks.